Server Management:
We take complete care of your servers, performing all tasks required to keep them healthy, secure and optimized. The following tasks fall under the gamut of this service:-

• Monitoring servers for service failures, server downs and other problems
• Providing immediate resolution for emergency issues like service failures
• Finding out the root cause behind service failures and fixing the same
• Monitoring server load, and in case of high load investigating the cause and taking action
• Permanently resolving tricky, persistent server wide issues
• Installing required software on servers and configuring the same to best suit the needs
• Migrating accounts across servers to streamline usage
• Keeping track of software releases/updates, bug/security fixes, enhancements
• Periodically checking servers for the version of the various software running in it
• Performing required software upgrades, patching software for security and fixes
• Handling cases of server abuse such as spamming, DOS/DDOS attacks
• Handling complaints regarding unsolicited email, copyright infringements
• Periodically performing routine health and security checks on servers
• Hardening servers for maximum security
• Setting up and configuring backup and routinely checking backup integrity

Linux Management:
Linux server management services provide you unlimited access to our certified RHCE systems administrators who are experts in handling Linux (Cpanel, Plesk and Ensim) based hosting servers. Our experts are ready to handle your servers 24x7.

Key Features:

• 24/7/365 Admin Availability
• Apache, Exim and Mysql upgrades
• Unlimited Administration Tickets
• Fix each services which are down
• Within 1 Hour Response Time Guarantee for
• Deactivation of Unused/Insecure Services
• Manipulation of Firewall Rules based on Log activity
• Within 24 Hour Resolution Time Guarantee for
• Security Updates as released by OS and/or Control Panel

Support Tickets:

Windows Management:
A Windows management service provides you unlimited access to our certified (MCSE/ MCSA/MCP) systems administrators to resolve issues related with IIS, MSSQL and ASP. Our experts are ready to handle your servers 24x7

Features:

• 24/7/365 Admin Availability
• IIS 06/07 Administration
• Unlimited Administration Tickets
• ASP.NET, PHP, ISAPI Support
• Within 1 Hour Response Time Guarantee
• Initial DNS/Nameserver Configuration

Support Tickets:

• Fix each service which is down
• Within 24 Hour Resolution Time Guarantee
• Standard 3rd Party component support
• Windows 03/08 Platforms Supported
• Admin Consultation
• Updates Applied As Required
• Initial Server Security
• Firewall management
• Control panel support ( Plesk & Helm )
• Service support ( IIS, ASP, MSSQL, Mysql, Mail Enable )

Plain Server Management / Production Server Management

Features:

• 24/7/365 Admin Availability
• Apache, Exim and Mysql upgrades
• Unlimited Administration Tickets*
• Setting proxy servers
• Within 1 Hour Response Time Guarantee
• Setting VPN servers

Support Tickets:

• Manipulation of Firewall Rules based on Log activity
• Within 24 Hour Resolution Time Guarantee
• Security Updates as released by OS
• Initial DNS/Nameserver Configuration
• Initial Server Security
• Re-secure a server after intrusion
• Admin Consultation
• Server Log Monitoring
• Kernel Updates
• Service optimization ( Apache, Exim, Mysql,MSSQL)
• Control panel Installs ( Webmin )
• Third party control panel support
• Cluster Management

For Plans or Details - Request a Quote